Customer Care

As travel professionals, we always strive to offer our clients the very best in service and support. That's why we abide by the following service standards: Professionalism

Our People are certified travel professionals -- every CTS travel consultant undergoes extensive customer service and quality assurance training.

Travel Management
Every CTS travel consultant can be relied upon to offer a complete range of Travel Management & Leisure Travel Services both for group and FIT.

Communications Service
Our clients are most important to us. Your telephone calls will be answered within 20 seconds, you will never be on hold longer than 30 seconds, and we will respond to every inquiry by e-mail, telephone, or fax within 24 hours on most of the cases or we’ll waive our service fee for your trip.

Quality-Assured Reservations
CTS reservations are subject to our multi-point Quality Assurance System for 100% error-free reservations.

Quality-Assured Documents
CTS travel documents and our detailed itinerary info whether electronic or paper, are 100% accurate and “worry free” – subject to our multi-point Quality Assurance Check.

Best Fare Assurance
CTS is committed to researching all appropriate buying channels for “best” fares to China, Hong Kong and most of the Asian countries, including but not limited to fares in our reservation systems, web fares, private/contract fares, consolidator fares and CTS network fares right up to the day of departure.

Travel Information Services
CTS knows information is the key to controlling travel costs so we will work with you to analyse your needs and requirements in order to provide you with alternatives that will minimize cost and maximize your choice and value.

Ongoing Client Servicing
Every client's experience with us is important - so we closely monitor our performance for every client with our customized "Complete Customer Care" program.

Service Recovery - Complaints Resolution
We will resolve any complaint about our services and respond to any complaint about the service of a CTS Preferred Supplier within 48 hours. Does this sound like the kind of travel management service you expect? Contact us to discuss your travel management needs.

We strongly believe that we will never succeed unless our customers succeed. That's one of the reasons why we focus our efforts on providing you the services you need to make your travel satisfied. Stop by and visit our local office to learn more about what we can do to your travel requirements. You can also click on the links below for more information.